FREQUENTLY ASKED QUESTIONS

If you wish to cancel an order, please send us an email within 24 hours of placing the order. This is because we process orders very quickly. If you want to make changes to your order, such as changing the size of the product, shipping address, or adding products, you must also request it within 24 hours of placing the order.

If you want to exchange a product for another one that is the same or higher price, you can do so. However, you will be required to pay the difference.

For pre-orders, you may cancel or make changes at any time, as long as the item has not completed production. You can check the production status of an item in the item description.

If you have any questions or need assistance, please don't hesitate to contact our support team.

There are several reasons why your order might be canceled. These include:

1. Incorrect billing information

2. Too many attempts to use a credit card

3. Incorrect credit card details such as the card number, zip code, or expiration date

4. The item you purchased is no longer available.

If any of these issues are detected, our system may flag your order as fraudulent and cancel it. In such cases, you will need to place your order again after ensuring that all the information provided is correct.

After placing an order, you will receive an email with a tracking number as soon as your order has been shipped. In case you do not receive your order by the estimated delivery date mentioned in the tracking details, please get in touch with us within 7 days to report the issue.

If you receive an email saying that your order has been shipped, but the tracking hasn't been updated and still says "waiting on package to arrive at facility", then please note that we pre-print all the shipping labels.

This simply means that we haven't shipped your order yet. Once we ship it, the tracking information will be updated accordingly.

Most of our new releases are available for pre-orders only. You can find the estimated shipping time in the item description. To stay updated on the progress of your pre-order, refer to our pre-order tracker. It's updated weekly and 100% accurate. Additionally, if you have subscribed to our email list, we will send you regular updates on any changes in the status of your pre-order.

Your order will only be shipped when all the items in your order are available in stock. If you wish to have the in-stock items shipped first, we kindly request that you place separate orders.

If you receive a failed delivery attempt or the address provided is incorrect, we will get in touch with you to explain the reason and process a replacement order for you. In case you don't receive any email from us, please contact us at support@antiweeb.com for an update.

Please note that if we don't hear back from you within 7 days, we will cancel your order and refund you. However, the shipping cost is non-refundable. It is the customer's responsibility to provide a valid delivery address.

For customers in the US and Canada, we kindly request that you wait for 4-5 days after the expected delivery date before reaching out to your carrier. There are instances where shipping couriers may deliver to the wrong address, such as your neighbor's, and it may take up to 4-5 days for it to be returned to you.

Alternatively, if your package is lost, the shipping courier may be able to locate it and deliver it within the same timeframe. Please note that we do not cover lost or stolen packages, and it is the customer's responsibility to ensure a secure location for delivery. Deliveries are at the discretion of the shipping courier, which is beyond our control.

Unfortunately, we are unable to offer refunds or returns.

However, we are happy to facilitate size exchanges if needed. Please keep in mind that for exchanges, customers will need to cover the shipping costs. To be eligible for an exchange, the original item must be unused and in its original condition. If you need to start an exchange, please click the link provided.